Contact Us
We're here to help you get the most out of Credithawk. If you have any questions, concerns, or feedback, please don't hesitate to reach out.
We typically respond within 24-48 hours on business days.
How Can We Help?
There are several ways to get support:
- In-App Support: Access help directly from the app's Profile section
- Email: Reach us at contact@atlanticinternetmarketing.com for detailed inquiries
- FAQ: Browse the frequently asked questions below for quick answers
Frequently Asked Questions
How do I connect my bank account?
Credithawk uses Plaid, a secure service, to connect to your bank. Simply go to the Accounts section in the app, tap "Add Account," and follow the prompts to securely link your bank through Plaid's encrypted connection.
How do I track my spending?
Once your bank accounts are connected, Credithawk automatically categorizes your transactions. Visit the Transactions or Analytics sections to view your spending patterns, set budgets, and track your financial goals.
Is my financial data secure?
Yes! Your security is our top priority. We use bank-level encryption (256-bit SSL) to protect your data. Plaid never shares your login credentials with us, and we never sell your personal information to third parties.
How do I delete my account?
You can delete your account from the app's Profile settings. Please note that this action is permanent and all your data will be removed. For more information, visit our account deletion page.
How do I update my profile information?
Open the app and navigate to your Profile page. Tap on the information you'd like to update (name, email, etc.) and make your changes. Don't forget to save when you're done!
Why are my transactions not updating?
Transactions typically sync automatically within a few minutes. If you're experiencing delays, try pulling to refresh on the transactions screen. If issues persist, contact our support team.